Pursuant to the Law on Personal Data Protection, Jovana Milutinović pr Production of essential oils and other herbal preparations PROMONTIS Vilandrica, Dobrivoja Kitanovića 1A, ID number: 65324849, PIB: 111311029 on 01.01.2022. year, brings the following:

PRIVACY POLICY

1. INTRODUCTORY PROVISIONS

1.1. This act (hereinafter: Privacy Policy) informs users about what personal data is collected by the website of the controller called promontis.rs, purpose and basis of their processing, length of data retention, lessons on the rights of website users, procedures in case of incidents, as well as the consent of the user that the website may collect, process and store their personal data, as prescribed below.

1.2. The Website uses user data in accordance with this Privacy Policy, and undertakes to protect the privacy of all users, to collect only necessary, basic data about users, ie data necessary for the operation of the service, fulfillment of contractual obligations, informing users, in accordance with good business practices and in order to provide quality service, all in accordance with the Privacy Policy.

1.3. By using the services on the website, the user declares that he has read, understood and accepted this Privacy Policy, ie that he has agreed to the collection, processing and storage of data in the manner prescribed by the Privacy Policy.

1.4. The User declares that before accepting the Privacy Policy, he has read, understood, and accepted the conditions from the document terms of use which can be found on promontis.rs (hereinafter: Terms of Use).

1.5. The website called promontis.rs is owned and controlled by the entrepreneurial shop Jovana Milutinović pr Production of essential oils and other herbal preparations PROMONTIS Vilandrica, Dobrivoja Kitanovića 1A, ID number: 65324849, PIB: 111311029 (hereinafter: the Operator)

1.6. The Privacy Policy is made in accordance with the rules provided by the Law on Personal Data Protection of the Republic of Serbia, and the rules of this document will apply to everything that is not regulated by the Privacy Policy.

2. MEANING OF TERMS

2.1. The terms used in this Privacy Policy have the following meanings:

HANDLER - entrepreneurial activity from Article 1.5, which processes personal data.

SERVICE - online sale of items related to the care and maintenance of face and body, various brands, which are offered in the PROMONTIS shop (hereinafter: the Service)

MY ACCOUNT - User account that is registered by leaving an email address on the Operator's website, and entering the generated password, which allows the user to use the website and the Service in an easy way and with benefits provided by the Operator (hereinafter: My Account) 

WEBSITE USER - a person who uses the Operator's website, and is not a Registered User, Registered User of the Service or Unregistered User of the Service (hereinafter: Website User)

GDPR - General Data Protection Regulation of the European Union (2016/679)CONSENT is any voluntary, determined, informed and unambiguous expression of the User's will, by which he, by a statement or clear affirmative action, gives consent to the processing of personal data relating to him.

PERSONAL DATA is any data relating to a natural person whose identity is determined or identifiable, directly, or indirectly, based on an identity mark, such as name and identification number, location data, identifiers in electronic communications networks or one, or more features of his physical, physiological, genetic, mental, economic, cultural, and social identity.

PERSONAL DATA PROCESSING is any action or set of actions performed automatically or non-automated with the User's personal data, such as collecting, recording, sorting, grouping, i.e., structuring, storing, matching, or modifying, detecting, inspecting, using, detecting by transmission, or delivering, duplicating, disseminating, or otherwise making available, comparing, restricting, deleting, or destroying.

PROCESSOR is a natural or legal person, hired by the Operator to process personal data of the User in his name and on his behalf.

THIRD PARTY is a natural or legal person, i.e., a public authority, which is not a User, Handler, or Processor, as well as a person authorized to process personal data under the direct supervision of the Handler or Processor.

COMPETENT AUTHORITIES are the authorities responsible for the prevention, investigation, and detection of criminal offenses, as well as the prosecution of perpetrators of criminal offenses or the execution of criminal sanctions, including the protection and prevention of threats to public and national security, and the legal entity authorized by law.

THE COMMISSIONER or SUPERVISORY AUTHORITY is an independent and autonomous authority established based on the Law, which is responsible for supervising the implementation of the Law and performing other tasks prescribed by the Law.

3. DATA MANAGER

3.1. The data controller is an entrepreneurial activity, defined in more detail in Article 2.1. point 1, with contact details as in Article 15.

3.2. Entrepreneurial activity referred to in Article 3.1. in the capacity of the controller is responsible for personal data collected from the User, in the manner and to the extent provided by this act and the Law.

3.3. The controller shall take the necessary technical, organizational and personnel measures to ensure that the processing is carried out in accordance with the Law and to be able to present it to the Users, taking into account the nature, scope, circumstances and purpose of processing. risks to the rights and freedoms of the User.

3.4. Information on which of the employees or otherwise engaged with the Operator has access to personal data, and who is their administrator are contained in the Register of processing activities referred to in Article 13.

4. USER DATA COLLECTED AND PROCESSED 

4.1. In order to fulfill the rights and obligations established by the terms of use of the Service (hereinafter: Terms of Use), as well as to comply with legal obligations, legitimate interests and reasons for improvement, more efficient and legal work of the Operator or with the consent of the User. , The Operator collects and processes the User's personal data.

4.2. The controller collects and processes some of the following data, ie the following data of the User:E-mail address.Name and surname.street and apartment number.city.Zip Code.phone number.any personal data entered in the "notes" field.

4.2.1. Depending on whether the person is a Website User, Registered User, Registered Service User or Unregistered Service User, the Operator processes the following User data:Data from Article 4.4. from the Website User.Data from Article 4.4., As well as data from Article 4.2. item 1 of Registered Users.Data from Article 4.4., As well as data from Article 4.2. item 1-7 of Registered Users of the Service and Unregistered Users of the Service.Data from Article 4.2. it is also processed by each User who has made this information available to the Operator, for the purpose of receiving newsletters, i.e., notifications of news and promotional offers from the Operator.

4.3. Special categories of personal data

4.3.1. The controller does not process data related to racial or ethnic origin, political opinion, philosophical beliefs, as well as processing genetic data, biometric data for the purpose of unique identification, data on sexual life or sexual orientation of a natural person.

4.4. Data obtained from the Internet browser of the User - Cookies (Cookies)

4.4.1. To improve the service on our website, and to improve the experience of the User when viewing the site, the Operator collects data from the Internet browser of the User or Cookies (Cookies).

4.4.2. Information on the type of specific cookie, name, supplier, purpose of collection, as well as the type and time of data storage, and other data that could be important for data storage referred to in Article 4.4.1. at Rukovaoc can be found at: promontis.rs/politika-privatnosti.

5. PURPOSE AND BASIS OF PROCESSING

5.1. The data referred to in Article 4 shall be processed by the Operator:based on the need to exercise contractual rights and obligations between the Operator and the User from the Terms of Use, as prescribed by the Terms of Use and the Law, in terms of Article 12, paragraph 1, item 2 of the Law;based on the legal obligation of the Operator in terms of Article 12, paragraph 1, item 3 of the Law;based on the consent given by the User, which may have a separate form or be integrated into this Privacy Policy, the acceptance of which the consent is to be considered given, in terms of Article 12, paragraph 1, item 1 of the Law;according to other conditions provided by the Law, according to which the Operator is obliged to collect, store and process the User's data.

5.2. The controller shall process the data referred to in Article 4 for the following purposes:Fulfillment of contractual obligations of the Operator and the User;In order to fulfill the legal obligations of the Operator;For other purposes for which the User's consent has been given, unless the consent has been withdrawn in accordance with the Law and this Privacy Policy;For other purposes in accordance with the Law.

5.3. Processing for other purposes

5.3.1. If the processing for a purpose other than the purpose for which the data was collected is not based on the law or the consent of the data subject, the Handler, in compliance with adequate security measures, assesses whether the other purpose of processing is consistent with the purpose of processing for which the data were collected, considering in particular:whether there is a link between the purpose for which the data were collected and other purposes of the intended processing.the circumstances in which the data were collected, including the relationship between the Operator and the User.the nature of the data; possible consequences of further processing for the User.

5.4. The controller is obliged to constantly apply appropriate technical, organizational and personnel measures to ensure that only those personal data that are necessary for each individual purpose of processing are processed, which is applied in relation to the number of collected data, scope of processing, storage period. and their availability.

5.5. Use of data from Article 4.2. point 1, for the purposes of paragraph 4.2.1 point 4, or for marketing purposes, are collected exclusively based on the explicit consent of the User, and Users have the possibility to revoke the given consent, all in accordance with Article 6.3. and other provisions of the Privacy Policy.

6. CONSENT

6.1. Consent given by the User may be in a separate form or integrated into the Privacy Policy as a whole, by forming a separate part of it, marked Article 6, with a clear and prominent title "Consent", and the content of which is described in this article informed, transparent, understandable, accessible, using clear and simple words in the manner prescribed by law.

6.2. The User is not conditioned to give consent to be provided with a service or part of the service for which consent is not necessary for it to be performed and it should be considered voluntary, unless without processing for which consent is required it is not possible to enable the User to exercise his right.

6.3. The user has the right to revoke the consent at any time. Revocation of consent does not affect the admissibility of processing carried out based on consent prior to revocation. Prior to giving consent, the data subject must be informed of the right of revocation as well as the effect of the revocation. Revoking consent must be as simple as giving consent.

6.4. The User has the right to revoke the consent for processing based solely on consent as a basis, at any time, provided that the revocation of consent does not affect the admissibility of processing performed based on consent before revocation made in writing to the Operator.

6.5. Consent referred to in Article 6.1. it can also be given in electronic form in such a way that when using the Operator's website, Users will have the opportunity to read the text of the consent and in accordance with Article 6 decide whether to accept it or not, by clicking on a field.

7. USER RIGHTS ON THE BASIS OF PERSONAL DATA PROTECTION

7.1. The right to be informed and the right to access information:

7.1.1. The Operator is obliged to provide the following information in a concise, transparent, understandable, and easily accessible way, using clear and simple words, at the request of the User:the identity and contact details of the Operator and the employee or otherwise engaged with the Operator in charge of processing; the purpose of the intended processing and the legal basis for the processing; the existence of a legitimate interest of the Operator or a third party, if the basis of processing is a legitimate interest; the recipient, ie the group of recipients of personal data, if they exist;the fact that the Handler intends to transfer personal data to another country or international organization.the period of storage of personal data or, if that is not possible, the criteria for its determination.the existence of the right to request from the Controller access, correction, or deletion of his personal data, i.e., the existence of the right to limit processing, the right to object, as well as the right to data portability; the existence of the right to revoke consent at any time, and that the revocation of consent does not affect the admissibility of pre-revocation consent processing.the right to lodge a complaint with the Commissioner.whether the provision of personal data is a legal or contractual obligation or whether the provision of data is a necessary condition for concluding a contract, as well as whether the data subject has an obligation to provide personal data and possible consequences if data are not provided.the existence of automated decision making, including profiling, if the Operator performs such processing.7.1.2. At the request referred to in Article 7.1.1. The operator must respond within 30 days, but this period may be extended by another 60 days if necessary, considering the complexity and number of requests. The Operator is obliged to inform the User about the extension and the reasons for that extension within 30 days from the day of receipt of the request, and if the User submitted the request electronically, the information must be provided electronically if possible.

7.2. Right to correction and supplementation

7.2.1. The user has the right to have his / her incorrect personal data corrected, if possible, without delay. Depending on the purpose of processing, the User has the right to supplement his incomplete identity data, which includes giving an additional statement.

7.2.2. If it is possible to make the correction by correcting, deleting, and entering different data by the User, the same will make the correction from Article 7.2.1. execute alone.

7.2.3. If the User is not able to make the correction and amendment in the manner referred to in Article 7.2.2. will address a request to the Operator.

7.3. Right to delete

7.3.1. If the legal conditions are met, the Operator is obliged to delete the personal data from Article 4 without undue delay in the following cases:personal data are no longer necessary to achieve the purpose for which they were collected or otherwise processed.The user has revoked the consent based on which the processing was performed, in accordance with the Law, and there is no other legal basis for the processing.The user has filed an objection to the processing in accordance with the Law, and there is no other legal basis for the processing that prevails over the legitimate interest, right or freedom of the data subject.personal data were processed illegally.personal data must be deleted to fulfill the legal obligations of the Operator.personal data were collected in connection with the use of information society services within the meaning of the Law.

7.4. The right to limit processing

7.4.1. Users have the right to request from the Operator to limit the processing of data related to them, if the processing is illegal, if it indicates inaccuracy of data if an objection to processing is submitted in accordance with the Law, as well as for other legal reasons.

7.5. The right to object

7.5.1. Depending on the specific case and if it deems it justified, the User has the right to submit to the Operator at any time an objection to the processing of his personal data, which is based on consent, and the Operator is obliged to stop processing the data of the User who submitted the objection.

7.5.2. The operator is not obliged to interrupt the processing in the manner referred to in Article 7.5.1. if he has presented to the User that there are legal reasons for processing that prevail over the interests, rights or freedoms of that User or are related to the submission, realization, or defense of legal claims. 

8. STORAGE OF USER PERSONAL DATA

8.1. The User's personal data listed in Article 4 will be stored in a database on the server of Loopia d.o.o. TPC Kalča C1 / 72.73 · Niš, Registration number: 17503626, PIB: 102959059.

8.2. User data collected through the Operator's website called promontis.rs are provided by SSL encryption, regular daily backup stored on an external server for 7 days and a firewall that protects the web server from DDOS, bot brute force and all other malicious attacks.

8.3. In the event of a change in the location for data storage referred to in Article 8.1, the Operator will amend the Privacy Policy and as well as highlight the amended version on the website.

9. ACCESS TO THIRD PARTY DATA / PERSONAL DATA PROCESSORS

9.1. The Operator is authorized to use the services of accounting agencies, programmers, IT consultants and other external and internal associates for the needs of fulfilling the obligations from the Terms of Use, performing payment transactions, legal obligations, maintaining the service, improving its work, for whose work and results with the Law.

9.2. The Operator guarantees that the Processor will apply the necessary technical, organizational and personnel measures, so that the processing is performed in accordance with the Law and to ensure adequate protection of the User's personal data.

9.3. To providing the conditions referred to in Article 9.2. The controller and the processor may conclude a contract on data processing, which will be an integral or accompanying part of the basic contract, and which contract will, among other things, have all the necessary elements provided by law.

9.4. In case of a complaint prescribed by the Terms of Use, the Operator has the right to submit data on the complained transaction by the User, i.e., his bank of the payment card issuer, as soon as possible at the request of the Bank.

10. DATA SECURITY

10.1. When assessing the required level of established security of personal data, the controller considers and monitors the level of technological achievements and costs of their application, the nature, scope, circumstances, and purpose of data processing and based on these parameters assesses the likelihood of risk. and freedom of the User.

10.2. In relation to the circumstances referred to in Article 10.1. The operator implements appropriate technical, organizational and personnel measures to reach the required level of organization in relation to risk.

10.3. When sending data to the Processors, the Operator is obliged to provide a secure communication channel through which the data travels, as well as to make sure that the data is securely stored with adequate security standards provided.

10.4. All user data is strictly kept and is available only to the engaged persons of the Operator who need this data to perform the work, and the Operator is responsible for respecting the principles of privacy protection, in accordance with the Privacy Policy.

10.5. Personal and address data of the User presented to the Operator during the purchase process are considered business secrets, and the Operator is prohibited from selling, ordering, providing, or exchanging the User's name or payment card information in any form to a third party, unless the Bank or the competent state organs.

10.6. When it comes to the security of confidential data of the User when paying with payment cards, as provided in the Terms of Use, the Operator takes care of security in accordance with the Standards of PayPal and Instructions for using e-commerce services by the PayPal.

11. PROCEDURE IN CASE OF DANGERATION OF DATA PROTECTION

11.1. If the data referred to in Article 4, security referred to in Article 10 is compromised, the Operator shall take all necessary information and protection measures provided by law, including notifying the competent Supervisory Authority, as well as Users if the requirements of the Privacy Policy and Law are met.

11.2. In case of data breach, the Operator is obliged to inform the Supervisory Body about the violation of the right to data protection of a person who may pose a risk to the User's rights without undue delay, or no later than 72 hours after learning of the breach. In case of non-compliance within the deadline, the Operator will explain the reasons for the delay.

11.3. Notification of the Operator to the Supervisory Body referred to in Article 11.2. must contain at least the following information:a description of the nature of the violation of the right to protection of personal data, including the types of data and the approximate number of users to whom the data relate, as well as the approximate number of personal data whose security has been violated.name and contact details of the person from whom the data on the injury can be obtained.a description of the possible consequences of the injury.a description of the measures taken or proposed by the Operator in relation to the breach, including the measures taken to mitigate the adverse effects.

11.4. In case of violation of the right to protection of personal data, the Operator is obliged to inform the Users about the violation of personal data that may pose a risk to the rights and freedoms of natural persons.

11.5. Notification to the User referred to in Article 11.4. must clearly and comprehensibly describe the nature of the data and provide the information referred to in Article 11.3.

11.6. The Operator is not obliged to inform the Users in the situation referred to in Article 11.4. if:has taken appropriate technical and organizational protection measures in relation to data on the person whose safety has been violated.has subsequently taken measures to ensure that the breach of data on a person at high risk to the rights and freedoms of the data subject can no longer produce consequences for that person.informing the data subject would be a disproportionate expenditure of time and resources, in which case the Controller is obliged to provide information to the data subject through public notification or in another effective way.

12. TIME OF STORING DATA AND DELETING THEM

12.1. The data referred to in Article 4 shall be kept for as long as necessary for the purpose for which they are processed, except in the case referred to in Article 4.2.1. paragraph 1, item 4, which shall be kept until the revocation of the User's consent.

12.2. User data from Article 4, available only to the administrator, are protected by the antivirus system NOD32, firewall, as well as regular backup.

13. COMMISSIONER / SUPERVISORY AUTHORITY

13.1. The supervisory body for the protection of personal data in the Republic of Serbia is the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia. You can contact the authority at the address Bulevar kralja Aleksandra 15, 11000 Belgrade, Republic of Serbia, by email at office@poverenik.rs or by phone at +381 11 3408 900.13.2. The controller cooperates with the Commissioner in the exercise of his powers, in accordance with the obligations prescribed by law.

14. CONTACT OPERATOR INFORMATION

14.1. In case of need to interpret the provisions of the Privacy Policy, exercising the rights of the User from Article 4, as well as other issues provided by law, Users may contact the Operator for the following contact information:Business name of the Operator: Jovana Milutinović pr Production of essential oils and other herbal preparations PROMONTIS Vilandrica, street Dobrivoja Kitanovića 1A, registration number: 65324849, PIB: 111311029Person for the protection of personal data: Jovana Milutinović.Address: Dobrivoja Kitanovića 1A.Operator Email: info@promontis.rs.Operator's Phone: (069) 153 53 48.Opening hours: Monday - Friday from 08h to 16h.

15. FINAL PROVISIONS

15.1. By accepting the Terms of Use, the User confirms that he accepts the Privacy Policy, that he has read and understood it, as well as that he agrees with the basics and purposes of data processing, as prescribed by this document.

15.2. All changes to the Privacy Policy will be publicly available in the designated place on the Operator's website, of which Users will be informed through the same means of communication, in such a way that they will be able to read the new document.

16. APPLICABLE LAW AND JURISDICTION

16.1. The substantive law applicable to the processing of personal data of the User in connection with the processing by the Operator is the law of the Republic of Serbia, the Law on Personal Data Protection and the GDPR where applicable.

16.2. For administrative and court proceedings, local authorities and courts of the Republic of Serbia are competent in accordance with the positive legislation of this country.

At Nis,01/01/2022 years

These Terms of Use (hereinafter: "Terms of Use") regulate the legal / contractual relationship between the entrepreneurial activity:

Jovana Milutinović pr Production of essential oils and other herbal preparations PROMONTIS Vilandrica

Street: Dobrivoja Kitanovića 1A;

Registration number: 65324849;

PIB: 111311029;

Main activity: Production;

Website name: www.promontis.rs;

Phone number: +381 69 153 53 48;

E-mail address: info@promontis.rs;

which is the owner and under whose control the Internet store called www.promontis.rs or PROMONTIS (hereinafter: "Internet store") and the user, the conditions, and rules of use of the Internet store, as well as the rights and obligations of users towards the Internet stores and services provided by the Online Store, to which users agree by accepting these Terms of Use.

MEANING OF CERTAIN TERMS:

"Unregistered User of the Service" - a person who is a user of the Service and is not a registrant of the Order.

"User" - the common name for the Website User, the Registered User, the Registered User of the Service, and the Unregistered User of the Service.

"Customer" - common name with all natural persons who use the Service, i.e., common name for the Registered User of the Service and for the Unregistered User of the Service.

"Internet shop" "Service provider" - a website called PROMONTIS which is owned and controlled

Jovana Milutinović pr Production of essential oils and other herbal preparations PROMONTIS Vilandrica,, ulica Dobrivoja Kitanovića 1A, Registration number: 65324849, PIB: 111311029

which conducts its business activities through the Internet store, ie online.

"Administrator" - a person who is responsible for the management and editing of the Internet store and who oversees interacting with Users.

"Account" - a profile of the User who registers and creates on the Internet store, where the User leaves his e-mail address in accordance with the instructions specified by the Internet store, after which the Internet store sends him a generated login password to his account on the Internet store.

"Remember me" - an option on the Internet store that is available to every User who created an Account, and which the Internet store offers the ability to store e-mail address and password, so that the User can access the Internet store automatically, without entering the specified login information.

"Prices" - the amount of the fee for each specific Product, displayed on the Internet store next to the Product, which is expressed in dinars without VAT, and which is charged to customers by cash on delivery or direct bank transaction from the customer's current account. The price may be different from the price displayed on the Internet store only in the case of SPECIAL OFFERS and vouchers with alphanumeric or promo code.

"Almost reviewed" - a field on the Internet store that makes it easier for Users to access the Products they have reviewed, to facilitate the use of the Service.

"Add to wish list" - an active action that allows the User to save a list of Products that he is interested in by clicking on the appropriate field on the Internet store, to facilitate the use of the Service.

"Basket" - adding a product to the list by clicking on the appropriate field on the Internet store, which precedes the use of the Service and facilitates its use.

"Billing details" - a form on the Internet store, which is filled out by the User interested in using the Service, and which consists of entering name and surname, street and house number, city, postal code, telephone number, e-mail address and optional entering notes on the purchase order, which data are stored and processed in accordance with the PRIVACY POLICY on the Internet store.

"Your order" "Offer" - a document containing a view of the ordered Products from the Basket, their prices expressed individually and in total, the delivery price, the amount of VAT is not expressed because Jovana Milutinović pr Production of essential oils and other herbal preparations PROMONTIS Vilandrica, street Dobrivoja Kitanovića 1A, ID number: 65324849, PIB: 111311029 is not in the VAT system. As well as the fields for choosing the method of payment Prices from Article 4.1. these Terms of Use.

"Ordering" "Acceptance of the offer" - an active action of the User which is done by clicking on the field "Order" located on the Internet store, which is to be considered acceptance of the offer."Offer and Acceptance of Offer" - are an integral part of the contract.

"Internet payment transaction" - a payment transaction created using a payment card via the Internet.

"Payment card" - payment cards of the following card associations: MasterCard / Maestro of all issuing banks; VISA of all issuing banks; DinaCard of all issuing banks; American Express of all issuing banks.

"Authorization" - the procedure of checking the validity and availability of funds on the User's Payment Card at the time of purchase of the Service."Bank" - Banca intesa AD, Belgrade.

"Intellectual property rights" - rights to trademarks, design and subjective copyrights and rights related to copyrights regulated by the current Law on Copyright and Related Rights of the Republic of Serbia, the Law on Trademarks, and other positive legal regulations of the Republic of Serbia which directly or indirectly regulate intellectual property rights issues.

"Privacy Policy" - a general act of the Internet Store which is an integral part of these Terms of Use, which informs Users about what personal data is collected by the Internet Store, the purpose and basis of their processing, length of storage, instructions on user rights, procedures in in the event of an incident, as well as the User's consent that the Internet store in the capacity of operator may collect, process and store their personal data.

1. INTRODUCTORY PROVISIONS

1.1 In order for Users to successfully access the Internet Store and use its Services, it is necessary to read these Terms of Use and Privacy Policy and accept these two documents confirming that they agree with all the rules and conditions of use of the Internet Store.

1.2 The Online Store may change the Terms of Use when there is a need to improve, faster and more efficient operation of the Online Store, and in other cases, with emphasis on changes in the Online Store. In particular, the Internet store has the right to change the Terms of Use in the event of a change in the "Instructions for the operation of e-commerce outlets", as well as the document "Administrator's instructions for the implementation of e-commerce services" by the Bank.

1.3 The Internet Store Service may be used by an adult who has a residence in the territory of the Republic of Serbia and who is able to accept the offer and assume the obligation arising from this action (especially obligations to pay the price for the contracted service). to meet this condition.1.4. By accepting these Terms of Use, Users confirm that they meet the requirements of Article

1.3.1.5. These Terms of Use are in accordance with the general requirements, recommendations, restrictions prescribed by Banca Intesa AD, Belgrade, which are the Standards to be met by the Service Provider in order to use the card in e-commerce transactions.

2. ACCESS TO INTERNET STORE SERVICES AND CREATING ORDERS

2.1 The Online Store provides free access to its content to all Users, in compliance with the rules set out in these Terms of Use and Privacy Policy.

2.2. Access to the Internet store can also be achieved through an Account, the registration of which implies the entry of an e-mail address by the User, as well as the acceptance of these Terms of Use and Privacy Policy.

2.3. Access to the Order from item 2.2. it is enabled to the User by sending him a password generated by the Internet Store Administrator.

2.4. By entering the generated password in the appropriate field on the Internet store, the User accesses his Account, ie he can log in to his Account.

2.5. The user should enter the data from this article, ie his e-mail address and the password generated by the online store during each login, except when using the Remember me field on the online store.

3. INTELLECTUAL PROPERTY RIGHTS

3.1 All rights, including, but not limited to, the Intellectual Property Rights on all content posted by the Online Store, as well as the appearance and design displayed on the Online Store, belong exclusively to the Online Store.

3.2 The Internet store has the right to exclusively economic exploitation of the Rights from Article 3.1. of these Terms of Use.

4. PAYMENT FOR THE SERVICE

4.1 Fee for using the Service is charged to Customers in 2 ways:payment by cash on delivery, direct payment to our account (e-banking or payment slip),

4.2. As part of the Offer, the Service Provider provides the Customer with the option of choosing oneof 2 payment methods from Article 4.1.4.3 The Customer makes the choice referred to in Article 4.3 according to his preferences, by active action which is reflected in the click on the appropriate field on the Internet store.

4.4 If the Buyer decides on the option of cash on delivery, payment will be made in accordance with the rules of the delivery service used by the online store, which are displayed on the Internet address: promontis.rs/dostava-robe

4.5 Payment transactions can be made exclusively in euro.

5. RULES OF USER CONDUCT

5.1 By accepting these Terms of Use, Users undertake to use the services of the Internet Store, undertake activities on the Internet Store in accordance with applicable regulations of the Republic of Serbia, good business practices, morals, business ethics and the principle of conscientiousness and honesty.

5.2 By accepting these Terms of Use, Users undertake to:will perform its obligations under these Terms of Use.will not misuse content on the Internet store.will not give false information about his identity or commit the act of stealing someone else's identity.will provide only accurate and true information.will not disclose information or documents obtained in any way, unless in accordance with the relevant applicable law, or if the authorization for such disclosure is given by the Online Store.will not use robots, spiders, and other authorized means to access the Internet store.will not take any action that is, or could be, a major burden on the functioning of the Internet Store.will not copy, modify, or publicly display any content contained on the Online Store without the prior express written consent of the Online Store.will not interfere with or attempt to interfere with the proper operation of the Online Store or any other activity carried out on or from the Online Store.

6. FUNCTIONING OF THE INTERNET STORE AND RIGHTS AND OBLIGATIONS OF USERS

6.1 After accepting the Terms of Use and Privacy Policy, the User may access the Services and content of the Online Store.

6.2 Each User is free to view the Products on the Online Store, as well as use the services and content of the Online Store, such as creating Accounts, Services in the Cart, Add to Wishlist and even Ordering fields, without incurring obligations under Article

6.3 By clicking on the Ordering or Accepting Offer field, the User becomes a Buyer and enters a contractual relationship with the Internet Store, which concerns his obligation to pay the Price for selected Products, while the Internet Store is obliged to deliver selected products from the Offer.

6.3.1 Photographs of products on the Internet store are for information purposes only and may differ from the product packaging.

6.3.2 We strive to be as precise as possible in the product description on the online store, but we cannot guarantee that all descriptions are complete and error-free.

6.4 The Buyer shall pay the Price for the ordered Products in accordance with Article 4, after the selection referred to in Article 4.1.

6.5 The Platform performs its obligation to deliver the Product to the Customer through the courier service: D Express d.o.o. Zage Malivuk 1, 11060 Belgrade

6.6 The delivery price is stated in the price list of the courier service

6.7. Online store through persons referred to in Article 6.5. of these Terms of Use delivers to the Buyer the Products in the quantity and quality agreed.

6.8. Delivery time is standard 15-30 working days, and the Buyer can get acquainted with the details of delivery at: promontis.rs/dostava-robe

6.9. Exceptionally, if the Internet store due to reasons that could not be foreseen is unable to meet the deadline from Article 6.9., Products will be delivered without delay, and no later than 60 days from the date of the contract with the Customer, in accordance with the Consumer Protection Act.

6.10. The buyer is obliged to inspect the delivered goods and put objections on it regarding possible non-conformity or damage, or other objections concerning delivery, without delay, and no later than 2 (two) days from delivery, either to the courier from Article 6.5. or the online store itself.

6.11. For all issues related to delivery that are not defined in this article of the Terms of Use, the rules provided by the courier service referred to in Article 6.5 shall apply. and current regulations of the Republic of Serbia governing trade.

6.12. The right to complain

6.12.1. If the User has objections to the Service or to the payment referred to in Article 4, he has the right to file a complaint to the Service Provider, within 15 days from the date of using the Service, and via email address info@promontis.rs in accordance with Article 14 paragraph 3 the right to withdraw from the contract and resolve complaints (hereinafter: the Rulebook).

6.12.2. The provisions of the Rulebook, the Law on Obligations and the Law on Consumer Protection of the Republic of Serbia will apply to all issues concerning consumer complaints.

6.13. Refunds

6.13.1. If the payment is made by cash on delivery, the refund will be made to the current account, in agreement with the Buyer.

6.13.2. The provisions of the Rulebook and applicable laws and bylaws of the Republic of Serbia shall apply to all issues that are not regulated by these Terms of Use.

7. DISCLAIMER OF LIABILITY AND RIGHTS OF THE ONLINE STORE

7.1 The Online Store has the discretionary right to deny the User access to the Online Store and use of the Service in the following cases:if he suspects that the User is taking fraudulent action.if the User does not fulfill its obligations in accordance with these Terms of Use.if the Customer fails to fulfill its obligation arising from the use of the Service.if the Internet store determines that the User is harming the Internet store by behaving contrary to the Terms of Use.for other reasons that the online store finds to be justified or expedient.

7.2 In the event that the Internet Store disables access to a specific User, and then wants to gain access to the Internet Store / Services from the same email address, such access will have to be previously approved by the Administrator.

7.3 If the User by violating any provision of these Terms of Use causes any kind of damage, loss, or cost to the Online Store, the Online Store has the right to demand from the User compensation for damage, loss and / or costs.

7.4 In the event of any dispute, the Online Store has the right, at the request of the court or other competent authority, to provide all necessary documentation provided by Users to the Online Store and / or information relating to Users.

8. SETTLEMENT OF DISPUTES WITH THE ONLINE STORE

8.1 All disputes and legal issues arising from the User's relationship with the Internet Store, the application of procedural and substantive law of the Republic of Serbia, as well as the forum of the court of the same country.

8.2 Users and the Internet Store agree that all possible misunderstandings will be resolved amicably, and if they fail to do so, they agree that the competent court in Nis will be competent for disputes.

8.3 All requests / lawsuits filed by Users against the Internet Store, or disputes initiated by Users against the Internet Store, must be resolved in accordance with the terms and rules set forth in these Terms of Use, the Law on Obligations of the Republic of Serbia, and other applicable regulations. Of Serbia which regulate the matter of these Terms of Use.

9. DELETE PERSONAL DATA FROM THE ONLINE STORE

9.1 All personal data of the Customer are deleted after the fulfillment of contractual obligations in connection with the ordered Service.

9.2. Notwithstanding Article 9.1, the Online Store will not delete information / data relating to a particular Customer who has not fulfilled its contractual obligations to the Online Store in connection with the Service, or if the Online Store has the right / obligation to about a particular Customer keeps.

9.3. Notwithstanding Article 9.1. The online store will also store data on the User who clicked on the "Remember me" field, as well as Users who have given their explicit consent to process and store their data for the purpose of sending notifications about news and promotional offers, or for sending newsletters.

9.4. The Online Store has the discretion to deny access to the Online Store to the User, especially in the cases specified in Article 7 of these Terms of Use.

9.5. The Online Store has the discretionary right to prohibit access to the Online Store and the Customer for the reasons provided for in Article 7, if it has fulfilled all contractual obligations to it concerning the specific Service.

10. PRIVACY AND CONFIDENTIALITY OF DATA

10.1 The Online Store uses User data in accordance with the Privacy Policy, and undertakes to protect the privacy of all Users, to collect only necessary, basic data on Users, i.e., data necessary for business and fulfillment of contractual obligations, informing Users, in accordance with good business practices and in order to provide quality service, all in accordance with the Privacy Policy.

10.2 Entering into a legal relationship with the Internet Store is subject to the acceptance of the Privacy Policy, which is an integral part of these Terms of Use and is attached to them, and the Internet Store services may not be used by Users who object to their data being used. Privacy policy.

10.3 All information about Users is strictly kept and available only to Internet Store Administrators who need this information to perform work and fulfill the contractual obligation of the Internet Store, and the Internet Store is responsible for respecting the principles of privacy in accordance with the Privacy Policy.

10.4 When it comes to the use of the User's contacts for marketing purposes, it is done based on their explicit consent, and the Users have the option of not accepting such use, all in accordance with the Privacy Policy.

10.5. If the Service Provider intends to promote the Products to Users using personal data obtained through the processing of e-commerce transactions, it should inform them in advance and give them the opportunity to refuse to participate in the marketing campaign by interacting at the e-commerce point of sale.

10.6. Personal and address data of the User presented to the Service Provider during the purchase process are considered business secrets, and the Service Provider is prohibited from selling, ordering, providing, or exchanging the User's name or payment card information in any form to a third party, unless the Bank or competent state authority.

10.7. In case of a complaint referred to in Article 6.9. At the request of the Bank, the Service Provider has the right to submit data on the advertised transaction by the User, ie his bank of the payment card issuer, as soon as possible.

10.8. The service provider shall protect the security of personal and confidential data in the manner described in Article 10

11. COMPENSATION

11.1 Users undertake that, in the event of a third party contacting the Online Store, and / or filing a claim against the Online Store with the competent court for damages caused by violation of any provision of these Terms of Use by the User, or violation of any current regulations of the Republic of Serbia, or the right of a third party during the use and / or in connection with the use of the Internet store, to enter into proceedings as an intervener on the side of the Internet store and to compensate all damages, including all costs incurred by the Internet store occurrence of such damage.

12. SECURITY

12.1 Users are responsible for maintaining the security of their email address, Account as well as the device from which the Internet stores access and are fully responsible for all activities undertaken on the Internet stores from their device, as well as for any other actions taken in connection with those devices / email addresses / Accounts.

12.2 Users are obliged to inform the Internet Store Administrator as soon as they find out about unauthorized use / access to the Internet Store from their device / via their email address / Account or if they suspect that such use / access exists, and / or any other breach of security of their device. they have access to the Internet store / email security / security Account / security of the online store itself.

12.3 Users are obliged to do everything in their power to prevent unauthorized access to the Internet store from their device and / or other forms of security breaches.

12.4 The Online Store will not be liable for any loss and / or damage caused by unauthorized access to the Online Store, due to the User's failure to provide his device from which he has access to the Online Store / his email address / his Account, as well as any other omissions of the User.

13. CONTACT DETAILS OF INTERNET STORES / CUSTOMER SERVICE

13.1 Users can contact the Internet Store Administrator who provides technical support services for all information via:email address: info@promontis.rs; or phone: +381 69 153 53 48

14. FINAL PROVISIONS

14.1 Users declare that they have read, understood, and accepted the Terms of Use, as well as that they enter a legal / contractual relationship with the Internet Store voluntarily.

14.2 Users declare that they have read, understood, and accepted the Privacy Policy, which as a general act of the Internet Store and as an appendix to the Terms of Use, forms an integral part of them and directly applies to issues of personal data protection, collection, processing, storage, and trade.

In Serbia

date: 10.03.2022

Dear users,

Product reclamation is possible no later than 2 days from the date of collection of our products.

Products can be return only in the case of:

• That the product was delivered with damage
• That the product is not the same product as ordered
• That the price shown on the online store promontis.rs is not the same as on the delivered product (refers to the price without delivery)
• If you notice any irregularities , you need to return the product immediately by courier who delivered the product to you or contact us at:

Phone: +381 69 153 53 48,

Email: info@promontis.rs

Thank you for your trust!
Your Promontis Shop!